Frequently Asked Questions

Welcome to the leisureclassshop.com FAQ page! We’re here to help answer your questions about our products, services, and policies.

General

What is Vineyard Vines?
Vineyard Vines is an optimistic, fun-loving lifestyle brand founded on the idea that every day should be enjoyed. We offer a wide range of high-quality clothing and accessories for men, women, and children, all designed to help you live life on the brighter side.

Where are your products made?
We work with a select group of manufacturing partners around the world who share our commitment to quality and ethical production standards. We are dedicated to ensuring our products are made responsibly.

Do you have any retail stores?
Yes! We have shops across the United States. To find a location near you, please visit our store locator page at https://www.leisureclassshop.com.

Orders & Shipping

What are your shipping options and costs?
We offer a variety of shipping options to meet your needs, including standard and expedited services. Shipping costs are calculated at checkout based on your selected method and delivery address. For full details, please visit our Shipping Information page at https://www.leisureclassshop.com.

How can I check the status of my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can also check your order status by logging into your account on our website.

Do you ship internationally?
Currently, we only ship within the United States and to its territories.

I need to change or cancel my order. What should I do?
We strive to process orders quickly. Please contact our customer service team immediately if you need to make a change. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered the fulfillment process.

Returns & Exchanges

What is your return policy?
We want you to love your purchase! Items purchased from leisureclassshop.com can be returned or exchanged within 60 days of the original purchase date, provided they are in new, unworn condition with original tags attached. Final sale items are not eligible for return. For more information, please see our full Return Policy at https://www.leisureclassshop.com.

How do I return an item?
You can initiate a return easily through our online portal. Please visit our Returns Center at https://www.leisureclassshop.com to get started. You will need your order number and email address.

When will I get my refund?
Refunds are typically processed to your original form of payment within 7-10 business days after we receive and process your return. You will receive an email confirmation once your refund has been issued.

Product & Sizing

How does your clothing fit?
Our clothing is designed for a classic, comfortable fit. For detailed sizing information and fit guides for specific products, please refer to the individual product pages on our website.

What should I do if my item is damaged or defective?
We are sorry to hear that! Please contact our customer service team right away, and we will be happy to assist you with a replacement or refund for any damaged or defective items.

How can I care for my clothing?
Care instructions are located on the tag inside each garment. We recommend following these instructions closely to ensure the longevity of your product. Generally, we suggest washing in cold water and tumble drying on low.

Promotions & Gift Cards

How can I apply a promo code to my order?
You can enter your promotional code during checkout in the designated “Promo Code” field.

Where is my promo code valid?
Promotional codes are typically valid on leisureclassshop.com unless otherwise specified in the terms and conditions of the offer.

Do you offer gift cards?
Yes! leisureclassshop.com Gift Card is the perfect gift for friends and family. You can purchase a digital or physical gift card on our website at https://www.leisureclassshop.com.

How can I check my gift card balance?
You can check your gift card balance by visiting https://www.leisureclassshop.com.

Account & Technical

How do I create an account?
You can create an account by clicking “Sign In” at the top of our website and selecting “Create An Account.” This will allow you to track orders, save your preferences, and checkout faster.

I forgot my password. How can I reset it?
Click “Sign In” at the top of the page and then select “Forgot Your Password?” You will be prompted to enter the email address associated with your account to receive a password reset link.

The website is not working for me. What should I do?
We recommend trying to refresh the page, clearing your browser’s cache and cookies, or trying a different web browser. If you continue to experience issues, please contact our customer service team for assistance.

Still have questions?
Our friendly and knowledgeable customer service team is here to help! Please reach out to us through the Contact Us form on our website, and we will get back to you as soon as possible.